Welcome, I am so glad you found Vivian Estelle Designs!
First off, most items I sell are used and are of a vintage nature, so they will show some wear and tear. As preowned and preloved pieces they have a history full of secrets, mystery and stories to be told, and that's what I love about them. I will always lovingly photograph each piece and give you a very accurate description of what you are purchasing. If you have any questions please feel free to convo me and I will try and answer all your questions before you purchase any item.
Second, thank you so much for shopping at my little shop... I will always strive to give the best customer service , I like to treat people the same way I would want to be treated when I walk in a boutique.... Your items will NEVER just be thrown in a box and shipped out .... I like to ship as if it was a priceless gift I would give to my best friend. If I can make you smile thats all that counts! And if you return to shop with me because of the experience, it's even better! All my jewelry will come packaged in designer black boxes lined in black velvet, or one of my signature silver pouches. If you purchase one of my Diva Bags they come wrapped in a gorgeous silver tote for you to keep and reuse! Think of it as an extra special "lovey" from me to you!
Remember this jewelry is made up of antique, vintage recycled, reclaimed, and reused treasures so it is not new. Please bear this in mind when purchasing
O.K. I really hate to have to talk about money it seems so .....uncivilized! As Marilyn Monroe once said, "I don't want to make money, I just want to be wonderful" and I feel the same way! However, my husband reminded me you can't buy new shoes with "wonderful"....so here goes:
Vivian Estelle ONLY accepts PayPal and Etsy giftcards. I think it is a wonderful system and it protects both the buyer and the seller.
I ship by USPS. Upgrades to shipping, such as Priority Mail can be requested, and will be at the buyers expense.
Shipping is posted for all shoppers in the continental US. We do ship outside of the US if you notify us of your location first so that we can calculate & customize your order!
Vivian Estelle Designs is all about customer satisfaction.
If after receiving your purchase, you are not 100% satisfied :
*****PLEASE CONTACT VIVIAN ESTELLE BEFORE LEAVING FEEDBACK!*****
If I can't make it right, your money and original postage will be refunded, if the item is returned, in the same condition that it was purchased. Refunds will be made after item is returned.
Your business is truly appreciated, and I am striving for repeat customers! I want you girls to keep finding new baubles and bags you can't live without!
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If you receive an item that has been damaged or broken in transit, please contact me immediately, and I will do my best to make things right. Most of my creations are made with vintage and/or antique components, and are therefore, more delicate in nature than mass produced, new products. Please do not wear any of my items while swimming or taking bubble baths!. Heavy perfumes and oils may also damage chain and the metals used in my jewelry.
I cannot be responsible for items lost in transit. You may request USPS Signature Confirmation before your purchase. The cost will be added in to the total purchase price.
My return policy does not include Wholesale Orders!
Most items are One-of-a-kind so please make sure you are happy with the item before purchase and ask if you wish for more or alternate photos and please refer to refund policy.
I will do wholesale and custom orders BUT always remember there is only ONE of everything it can't be made again.
20% off of 15 to 19
30% OFF 20 OR MORE PIECES
I also do custom redesign orders made from your own family jewelry for the vintage Diva bracelet that I create. I will take your families special pieces and create one-of-a-kind treasures for you. Please convo me with the details and we can talk further about the collaboration.